Terms of service
TERMS AND CONDITIONS OF USE
CONTRACT CONCLUSION AND ACCEPTANCE OF GENERAL SALES CONDITIONS
The sales contracts for products on the website www.zuelements.it are considered concluded when the purchase order made by the customer is received by DST Group Srl and accepted by them. DST Group Srl will promptly send the customer a receipt of the purchase order. By sending the purchase order electronically, the customer declares to have read and accepted these general contract conditions and undertakes to observe and comply with them in their dealings with DST Group Srl.
PROCESSING OF PERSONAL DATA
DST Group Srl, pursuant to Article 13 of Legislative Decree 196/2003 and EU Regulation 2016/679, informs that the personal and fiscal data acquired, even verbally, in relation to the established commercial relationships, provided directly by the interested parties, or otherwise acquired in the course of the company's activities, will be processed in compliance with the aforementioned regulations, including the confidentiality obligations provided for therein. The rights referred to in Articles 11 and 12 GDPR can be exercised in relation to these.
CUSTOMER OBLIGATIONS
The customer is required to carefully read these general sales conditions before submitting their purchase order. The submission of the purchase order implies full knowledge and acceptance of them.
Finally, the customer is required to print and keep these general sales conditions, which have already been viewed and accepted during the conclusion of the contract.
ORDER DEFINITION
By sending the online order, the customer sends DST Group Srl a purchase proposal for the product(s) included in the cart. When the customer places an online order for the products in the cart, they agree to purchase them at the price and terms indicated in these General Sales Conditions.
DST Group Srl will communicate the acceptance and confirmation of the order to the customer.
PURCHASE METHOD
The customer purchases the product, whose characteristics are illustrated online in the descriptive and technical sheets, at the price indicated therein to which the delivery costs specified on the website are added.
Before submitting the purchase order, the unit cost of each selected product, the total cost in case of multiple products, and the related delivery costs are summarized. Once the purchase order has been submitted, the customer will receive an email from DST Group Srl confirming the receipt of the purchase order and containing information on the main characteristics of the purchased item, detailed indication of the price, delivery costs, applicable taxes, payment methods, and a link to the general contract conditions and information on the existence of the right of withdrawal, the conditions, and methods of its exercise displayed on the site.
PAYMENT
Payment for the ordered items can be made using the following methods:
- Credit or Debit Card
Payment is made when the order is placed, using a valid credit or debit card (VISA or Mastercard). DST Group Srl reserves the right to verify the validity of the credit or debit card, the credit status concerning the order value, and the correctness of the customer's address. DST Group Srl may refuse the order based on the results of these checks.
To ensure the security of payments made on the site and to prevent potential fraud, DST Group Srl reserves the right to request additional information and/or copies of the user’s identification documents via email or through a reserved area. If the requested documentation is not provided, DST Group Srl reserves the right not to accept the order.
- Bank Transfer
In case of payment by advance bank transfer, the ordered items will be reserved upon receipt of proof of the transfer. The bank transfer receipt must be sent to info@dstgroup.it highlighting the CRO number and must be made within 3 days from the order acceptance date. Shipment of the ordered items will only occur upon actual crediting to DST Group Srl's account and within 5 working days from the order acceptance date, after which the order will be automatically canceled.
Bank details for transfers: Account holder: DST Group Srl IBAN: IT80J0306940177100000011165 Bank: Intesa San Paolo
- PayPal
If you choose to pay with PayPal, DST Group Srl reserves the right to verify the validity of the PayPal account, ensure sufficient funds for the purchase, and confirm the correctness of the customer’s billing address. The applicable amount will be immediately reserved on the PayPal account but will not be charged until the items are dispatched from the warehouse. DST Group Srl reserves the right to refuse any order.
- Cash on Delivery
For cash on delivery payment, an additional fee of €4.90 is charged to the shipping costs. Payment on delivery is only possible in cash. DST Group Srl reserves the right to contact new customers by phone to verify the authenticity of orders before processing a cash-on-delivery order and also reserves the right, at its sole discretion, to block this payment method for customers who do not provide sufficient reliability guarantees. The conclusion of an order with cash on delivery payment entails the absolute obligation on the part of the customer to collect the shipment. Refusal of a cash-on-delivery package is not permitted, even due to "delivery delay". In case of refusal, DST Group Srl reserves the right to claim all incurred costs, including legal fees. For orders placed by a minor, the parents (or guardians) are responsible, as they are required to supervise the minor's online or phone activities and are liable for any damages caused by them.
Note: if the package goes into storage or is not collected due to the recipient's absence, incomplete address, missing data, or any other reason, we will charge the storage and shipping costs to the recipient. In case of cash on delivery payment, the customer will pay directly to the courier upon delivery. Any additional costs for storage release (after the second delivery attempt) will be charged to the recipient. The shipping costs will still be due if the cash-on-delivery package is refused. Please prepare the exact amount in cash. The courier does not provide change.
For any doubts or other questions, write to customercare@zuelements.it.
DELIVERY OF PRODUCTS
The purchased item, along with the related invoice and/or commercial document, is delivered via courier to the address specified by the customer at the time of the online order. Any specific needs must be communicated by the customer to DST Group Srl.
Standard delivery with express courier allows receiving the goods at the address indicated during the order within 48-72 hours (an additional 24 hours is required for delivery to islands) from when the goods are delivered to the courier.
The indicated delivery times are approximate and subject to change.
Please note that couriers perform transportation and delivery of products only on business days.
DST Group Srl cannot be held responsible for the consequences of any delay in delivery, loss, or damage of the order by the courier.
If the order is not delivered within the expected time, DST Group Srl can, at the customer's request, investigate the reasons for such a delay. During this period (approximately 15 days), it will not be possible to proceed with a refund or a new shipment of the order.
DST Group Srl disclaims any responsibility for external packaging damage reported after the acceptance of the goods.
RIGHT OF WITHDRAWAL – RETURN POLICY
The customer has the right to withdraw from the contract, without any penalty and without specifying the reason, within 14 (fourteen) working days from the day of receipt of the purchased item.
If DST Group Srl has not met the obligations to inform about the existence, methods, and timing of return or collection of the item in case of exercising the right of withdrawal as per Article 52 of the Consumer Code, the period for exercising the right of withdrawal is 90 (ninety) days from the day of receipt of the goods by the consumer.
If the customer decides to exercise the right of withdrawal, they must notify the seller by registered letter with return receipt to the address: DST Group Srl, located in San Giuseppe Vesuviano (NA) at Via Pianillo, 139. Alternatively, by email to info@dstgroup.it, provided that such communications are confirmed by sending a registered letter with return receipt to the address DST Group Srl, located in San Giuseppe Vesuviano (NA) at Via Pianillo, 139 within the following 48 (forty-eight) hours or by certified email to dstgroup@arubapec.it.
For the purpose of exercising the right of withdrawal, the dispatch of the communication can be validly replaced by the return of the purchased item, provided within the same terms. The date of delivery to the post office or shipper will be binding between the parties.
The return of the item must, in any case, take place no later than 20 (twenty) days from the date of receipt of the item itself. In any case, to be entitled to a full refund of the paid price, the item must be returned intact, unused, and in perfect condition.
The customer cannot exercise the right of withdrawal for contracts for the purchase of audiovisual products or sealed computer software that have been opened, as well as goods made to measure or clearly personalized or which, by their nature, cannot be returned or risk deteriorating or altering rapidly, supply of newspapers, periodicals, and magazines, as well as goods whose price is linked to fluctuations in financial market rates that the professional cannot control and in any other case provided by Article 55 of the Consumer Code.
The only expenses due by the consumer for exercising the right of withdrawal according to this article are the direct costs of returning the item to DST Group Srl.
DST Group Srl will provide a full refund of the entire amount paid by the customer within 30 (thirty) days from the receipt of the withdrawal notification.
Upon receipt of the notification with which the customer communicates the exercise of the right of withdrawal, the parties to this contract are released from their mutual obligations, except as provided in the previous points of this article.
METHODS FOR EXERCISING THE RIGHT OF WITHDRAWAL
The right of withdrawal is exercised by sending, within the aforementioned period, a written communication to the address of DST Group Srl by registered letter with acknowledgment of receipt to the following address: DST Group Srl, located in San Giuseppe Vesuviano (NA) at Via Pianillo, 139 or by certified email to dstgroup@arubapec.it.
If the item has been delivered, the customer is required to return it to DST Group Srl within 6 (six) working days from the date of delivery of the item. The item must be returned to DST Group Srl complete with every part and any accessories or instruction manuals and everything originally delivered to the customer, as well as packed in its original packaging. A copy of the electronic receipt of the order must be attached to the returned product. The costs of returning the item to DST Group Srl are borne by the customer. If the right of withdrawal is exercised by the customer in accordance with the provisions contained in this clause, DST Group Srl is obliged to refund the amounts paid by the customer. In particular, DST Group Srl will proceed free of charge with the transmission of the re-credit order related to the cost of the shipped item, including shipping costs, within 30 (thirty) days from the date it became aware of the customer's exercise of the right of withdrawal. This operation will be carried out via PayPal refund where possible or by crediting the amount to the bank account indicated by the customer. DST Group Srl has the right to reject any returned product that does not comply with the specified methods, as well as products for which the customer has not fully paid the return costs or has not respected the methods and times indicated for the communication of the exercise of the right of withdrawal.
COMPLAINTS
For any complaints or clarifications, the customer should write to customercare@zuelements.it.
The customer will be contacted for clarifications within 3 (three) working days from the request.
TRANSFER
DST Group Srl reserves the right to assign any payment credit arising from the delivery of goods, including any debt owed to third parties.
We will have the right to transfer, assign, sub-contract, or dispose of freely in any way and at any time the Contract, or any right or obligation deriving from it.
To avoid any doubt, any transfer, assignment, sub-contract, or other acts of disposal of the Contract will not affect the rights to which you are entitled as a consumer or will not nullify, reduce, or limit in any way any of the guarantees or responsibilities we offer, explicitly or implicitly.
WAIVER
If we fail, during the execution of the Contract, to insist upon the exact fulfillment of any of your obligations, or any of the obligations provided in these General Conditions, or if we fail to exercise any of the rights or actions to which we are entitled under the Contract or these General Conditions, this will not constitute a waiver of such rights or actions and will not relieve you of compliance with the corresponding obligations. Any tolerance on our part towards a breach by you will not constitute a waiver of any subsequent breach. No waiver by you of any of your obligations under the Contract or these General Conditions will be valid unless communicated in writing.
ENTIRE AGREEMENT
These General Conditions, as well as any document expressly referred to therein, represent the entire agreement between you and us regarding the subject of the Contract and supersede any prior agreement, understanding, or arrangement between us, whether oral or written.
Both you and we acknowledge that, in entering into the Contract, neither you nor we have relied on any representation, undertaking, or promise made by the other party, or inferred from anything said or written in the negotiations prior to the Contract, except as expressly stated in these Conditions.
Both you and we will have the right to remedy any false statements made by the other party, either orally or in writing, prior to the date of each Contract (unless such false statement was made fraudulently), and the only actions that the other party may take will be for breach of the Contract, as provided in these Conditions.
PARTIAL INVALIDITY
If any part of these Terms becomes or is declared void, illegal, or unenforceable under law, this will not affect in any way the validity, enforceability, or legality of the remaining Terms.
OWNERSHIP OF RIGHTS
All intellectual property rights, such as trademarks and copyrights on jemine.com, belong to DST Group Srl, its subsidiaries, and its licensors. Any use of jemine.com or its content, including copying or storing such content in whole or in part for uses other than personal and non-commercial, is prohibited without the permission of Zu Elements.
The sale of products through this site is managed by DST Group Srl, located in Palma Campania (NA) at Via Spaccarape, Zona industriale, Località Gorga – CAP 80036, VAT: 05873991219 and with legal headquarters in San Giuseppe Vesuviano (NA) at Via Pianillo, 139, email address info@dstgroup.it, contact details available in the “contacts” section of this site www.zuelements.it.
APPLICABLE LAW AND JURISDICTION
The use of our website and the purchase contracts of products through this website are governed by Italian law. Any dispute arising or related to the use of the website or the execution of such contracts governed by these General Conditions will be under the jurisdiction of the Court of Naples.
COMMENTS AND SUGGESTIONS
Your comments and suggestions are always welcome. Please send them through our contact form.