Refund policy

RIGHT OF WITHDRAWAL – RETURN POLICY

The customer has the right to withdraw from the contract, without any penalty and without specifying the reason, within 14 (fourteen) working days from the day of receipt of the purchased item.

If DST Group Srl has not met the obligations to inform about the existence, methods, and timing of return or collection of the item in the event of exercising the right of withdrawal as per Article 52 of the Consumer Code, the period for exercising the right of withdrawal is 90 (ninety) days from the day of receipt of the goods by the consumer.

If the customer decides to exercise the right of withdrawal, they must notify the seller by registered letter with return receipt to the address: DST Group Srl, with operational headquarters in Palma Campania (NA) at Via Spaccarape (Isola B - Lotto 12) Loc. Gorga - Zona PIP. Alternatively, by email to customercare@zuelements.it, provided that such communications are confirmed by sending a registered letter with return receipt to the address DST Group Srl, with operational headquarters in Palma Campania (NA) at Via Spaccarape (Isola B - Lotto 12) Loc. Gorga - Zona PIP within the following 48 (forty-eight) hours or by certified email to dstgroup@arubapec.it.

For the purpose of exercising the right of withdrawal, the dispatch of the communication can be validly replaced by the return of the purchased item, provided within the same terms. The date of delivery to the post office or shipper will be binding between the parties.

The return of the item must, in any case, take place no later than 20 (twenty) days from the date of receipt of the item itself. In any case, to be entitled to a full refund of the paid price, the item must be returned intact, unused, and in perfect condition.

The customer cannot exercise the right of withdrawal for contracts for the purchase of audiovisual products or sealed computer software that have been opened, as well as goods made to measure or clearly personalized or which, by their nature, cannot be returned or risk deteriorating or altering rapidly, supply of newspapers, periodicals and magazines, as well as goods whose price is linked to fluctuations in the financial market rates that the professional is unable to control, and in any other case provided by Article 55 of the Consumer Code.

The only expenses due by the consumer for exercising the right of withdrawal according to this article are the direct costs of returning the item to DST Group Srl.

DST Group Srl will provide a full refund of the entire amount paid by the customer within 30 (thirty) days from the receipt of the withdrawal notification.

Upon receipt of the notification with which the customer communicates the exercise of the right of withdrawal, the parties to this contract are released from their mutual obligations, except as provided in the previous points of this article.

METHODS FOR EXERCISING THE RIGHT OF WITHDRAWAL

The right of withdrawal is exercised by sending, within the aforementioned period, a written communication to the address of DST Group Srl by registered letter with acknowledgment of receipt to the following address: DST Group Srl with operational headquarters in Palma Campania (NA) at Via Spaccarape (Isola B - Lotto 12) Loc. Gorga - Zona PIP or by certified email to dstgroup@arubapec.it.

If the item has been delivered, the customer is required to return it to DST Group Srl within 6 (six) working days from the date of delivery of the item. The item must be returned to DST Group Srl complete with every part and any accessories or instruction manuals and everything originally delivered to the customer, as well as packed in its original packaging. A copy of the electronic receipt of the order must be attached to the returned product. The costs of returning the item to DST Group Srl are borne by the customer. If the right of withdrawal is exercised by the customer in accordance with the provisions contained in this clause, DST Group Srl is obliged to refund the amounts paid by the customer. In particular, DST Group Srl will proceed free of charge with the transmission of the re-credit order related to the cost of the shipped item, including shipping costs, within 30 (thirty) days from the date it became aware of the customer's exercise of the right of withdrawal. This operation will be carried out via PayPal refund where possible or by crediting the amount to the bank account indicated by the customer. DST Group Srl has the right to reject any returned product that does not comply with the specified methods, as well as products for which the customer has not fully paid the return costs or has not respected the methods and times indicated for the communication of the exercise of the right of withdrawal.