RIGHT OF WITHDRAWAL – RETURN POLICY

In any case, the customer has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 (fourteen) working days, starting from the day of receipt of the purchased good.

In the event that DST Group Srl has not satisfied the information obligations on the existence, methods and times of return or collection of the goods in case of exercise of the right of withdrawal referred to in the art. 52 of the Consumer Code, the deadline for exercising the right of withdrawal is 90 (ninety) days and starts from the day of receipt of the goods by the consumer.

If the customer decides to exercise the right of withdrawal, he must notify the seller by registered mail with return receipt to the address: DST Group Srl, with operational headquarters in Palma Campania (NA) at Via Spaccarape (Isola B - Lot 12) Locality Gorga - PIP area. Or by email to customercare@zuelements.it, provided that such communications are confirmed by sending a registered letter with return receipt to the address DST Group Srl, with operational headquarters in Palma Campania (NA) at Via Spaccarape (Isola B - Lot 12) Loc. Gorga - PIP area within the following 48 (forty-eight) hours or by certified email to the email address dstgroup@arubapec.it.

For the purposes of exercising the right of withdrawal, the sending of the communication may validly be replaced by the return of the purchased good, provided within the same terms. The date of delivery to the post office or courier will prevail between the parties.

The return of the goods must in any case take place no later than 20 (twenty) days from the date of receipt of the goods themselves. In any case, to be entitled to a full refund of the price paid, the goods must be returned intact, unused and, in any case, in perfect condition.

The customer cannot exercise this right of withdrawal for contracts for the purchase of audiovisual products or sealed computer software, which have been opened by the customer, as well as goods made to measure or clearly personalized or which, by their nature, cannot be returned or risk deteriorating or altering rapidly, of supply of newspapers, periodicals and magazines, as well as goods whose price is linked to fluctuations in financial market rates that the professional is not able to control and in any other case provided for by the art. 55 of the code. cons.

The only costs payable by the consumer for exercising the right of withdrawal pursuant to this article are the direct costs of returning the goods to DST Group Srl.

DST Group Srl will refund the entire amount paid by the Customer free of charge within 30 (thirty) days of receiving the notice of withdrawal.

Upon receipt of the communication with which the Customer communicates the exercise of the right of withdrawal, the parties to this contract are released from their mutual obligations, without prejudice to the provisions of the previous points of this article.

METHOD FOR EXERCISING THE RIGHT OF WITHDRAWAL

The right of withdrawal is exercised by sending, within the aforementioned deadline, a written communication to the address of DST Group Srl by registered letter with acknowledgment of receipt to the following address: DST Group Srl with operational headquarters in Palma Campania (NA) at Via Spaccarape (Isola B - Lot 12) Loc. Gorga - PIP area or by certified email to the email address dstgroup@arubapec.it.

If the goods have been delivered, the customer is required to return them to DST Group Srl within 6 (six) working days from the date of delivery of the goods. The good must be returned to DST Group Srl complete with all parts and any accessories or instruction manual and everything originally delivered to the customer, as well as packaged in its original packaging. A copy of the electronic order receipt must be attached to the returned product. The costs of returning the goods to DST Group Srl are borne by the customer. If the right of withdrawal is exercised by the customer in accordance with the provisions contained in this clause, DST Group Srl is required to refund the sums paid by the customer. In particular, DST Group Srl will proceed free of charge with the transmission of the credit order relating to the cost of the goods shipped including shipping costs within 30 (thirty) days from the date on which it became aware of the exercise of the right of withdrawal by the customer. This operation will be carried out via PayPal refund where possible or by crediting the sum to the bank account indicated by the customer. DST Group Srl has the right to reject any product returned in ways other than those specified above, as well as products for which the return costs have not been paid in full by the customer, or the methods and times indicated for return have not been respected. communication of the exercise of the right of withdrawal.